Leveraging Automated Feedback to Transform Customer Experience
Join industry experts Ravi Simhambhatla, Dr. Nejib Ben Khedher, Frank Meyer and Miguel Leitmann as they discuss how automated feedback systems can revolutionize customer experiences. This panel will explore the latest advancements in AI-powered feedback collection and analysis, and how businesses can use these insights to drive improvements in products, services, and overall customer satisfaction. Discover how companies are leveraging automated feedback to create more personalized and memorable experiences for their customers.
Moderated by Joumanna Bercetche, Bloomberg.
Conference Speaker
Ravi Simhambhatla, Dr. Nejib Ben Khedher, Frank Meyer & Miguel Leitmann
Ravi Simhambhatla is the Chief Digital and Innovation Officer at Avis Budget Group, leading their global technology organization. He has a strong background in technology leadership, having worked at companies like Google, United Airlines, and Tesla.
Dr. Nejib Ben Khedher is the Divisional Senior Vice President, Skywards (Loyalty) at Emirates since July 2015. In parallel he also held the role of CTO for the Emirates Group from October 2021 to May 2023. He carries 30 years of global airline and travel experience, spanning from being the COO of a major US-based online travel retailer, to leading an airline consulting practice and a global delivery organization for a prominent business technology solutions provider.
Frank Meyer is the Chief Digital and Innovation Officer at Etihad Airways Group. He brings over 20 years of experience in technology leadership roles, having worked at companies like Emirates, The Adecco Group, and Swiss International Air Lines.
Miguel Leitmann is the Co-Founder and Group CEO of Vision-Box. He has a strong background in technology leadership, having previously worked at 3Dconnexion as the President and CEO.